Facility Employee Help

Getting Started for Facility Employees

• Overview: Green Security for Facility Employees
• Log in to your Green Security facility account
• Switch between System view and Facility view (for System users only)
• View facility employee contacts
• About Green Security apps
• Green Security Product Glossary

Set up your account

• Register as a facility employee user
• Configure your account settings and notifications
• Set up account notifications based on zones

Facility FAQs and Troubleshooting

• Check Green Security's status
• About continuous monitoring
• How do I add an email address to my safe senders list?
• What is the new Sales and Service Reps credentialing module?
• I forgot my password
• How do I check in a vendor or visitor if the kiosk is down?

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Working with vendor check-ins and credentials

• Find a vendor
• How vendors check in: kiosk or mobile
• Manually check in a vendor
• Manually spot check a vendor
• Check in or spot check a vendor using the Gatekeeper app
• Override a vendor scan failure

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Appointments

• Request an appointment with a vendor, department, or facility user
• Respond to an appointment request from a vendor
• Subscribe to your Green Security calendar in your Outlook, Google, or Apple calendar

Reports

• View vendor scan history and download a detailed report
• Run a report for vendor credential statuses
• Run a predefined report

Working with visitors

• Find a visitor
• Send or approve a visit request
• Manually check in a visitor
• Spot check a visitor
• Add a visitor to the Watchlist