How do I request a new badge?

Note Green Security has now launched Smart Badges, which have replaced the Hard Badge credential for all subscriptions starting on or after July 15, 2026. If a vendor loses their hard badge before their subscription renews, a Smart Badge can be ordered as replacement.

There are a few circumstances in which a vendor might need a new badge, including:

• Your current badge is about to expire
• The information on your badge is incorrect
• Your badge has been lost or stolen
• The customer service team requests you to order a new badge 

If you need a new badge, you can submit a request in your Green Security account to have a new one shipped to you.

In this article

• Request a new badge
• Green Security badge reship policy
• Smart Badge policy

Request a new badge

1. In your Green Security vendor account, select the Credentials tab.

2. Select the Badge credential. 

   Tip Credentials are listed in alphabetical order.

   

3. Select Need a New Hard Badge?

   

4. Review the circumstances in which you need to request a new badge, and if they apply select Yes.
5. Select Continue to Invoice Confirmation, and then select Continue.
6. Under Actions, select the ellipsis icon and then select Make Payment and pay the invoice.

7. Return to the Badge credential and complete the credential form and submit it for review.

   Once the invoice is paid and the credential form is submitted, the badge will be shipped and you will receive a shipping confirmation email. If you do not receive your badge within 10 days of the shipping confirmation, please contact support to have a new badge reshipped.

   Note All credentials must be submitted and approved before your badge can be shipped.

Green Security badge reship policy

Green Security follows the protocols below for reshipping badges:

The badge is reshipped for free if:

• The badge was sent without tracking and the vendor requests a new badge within 90 days
• The badge was sent with tracking, but more than 10 business days have passed with no tracking update
• The badge was sent with tracking and shows delivered and the vendor requests a new badge within 90 days

The vendor needs to pay a reship fee if:

• 90 days have passed since the badge was purchased, regardless of whether the badge was sent with tracking

Smart Badge policy

Important: Please ensure the background has been approved before the badge purchase. If the badge is purchased and the background is denied, refunds are not applicable. Please ensure the correct shipping address is submitted. Deliveries to an incorrect address will result in the repurchase of a badge.