Manage your vendor account

On your Account page, you can update your profile information and email preferences, access your invoices, and manage your vendor subscription (access level).

In this article

• Update your profile info and email preferences
• View and pay invoices and print receipts
• Manage your subscription

Update your profile info and email preferences

Your account's Profile tab displays important information like your name, email, profile picture, company name, and badge QR code. If you have any primary facility or department, they are displayed under Facility Information.

You may need to occasionally edit your contact information, preferences, or payment method, explained in the following sections.

Contact Information

You can update your mailing address, which is used for tax and billing purposes. Your mailing address can be different from your shipping address which is used for shipping badges and needs to be updated through customer service at [phone].

Preferences (email and notifications)

Next to Email Recipient, choose who receives emails about your payments, renewals, expiring credentials, or approved/declined credentials. You can select Vendor (you), Company Manager, or Vendor and Company Manager. 

You can also choose whether you want to receive a weekly update email about your credentialing status by toggling on or off the option.

Payment Method

Add or update your payment method to a new credit card or US bank account. If your company manages payments for your account, you do not need to enter payment information here.

Note You cannot update your profile picture from within your account. Your profile picture is automatically set using the photo submitted for your hard badge credential. Vendors without a hard badge do not have a profile picture.

View and pay invoices and print receipts

On your account's Invoices tab, you can view all your past and present your invoices, sorted by All, Paid, or Unpaid.

Filter invoices

You can also filter invoices or search for a specific invoice number by selecting the Filter tool and then configuring Sort Options or Filter Options.

To search for a specific invoice number using the filter tool, under Filter Options select +Add and choose Invoice Number. Then enter the invoice number you're looking for and select Apply.

Print a receipt

Select an invoice to view invoice and transaction details or to print a receipt.

Manage your subscription 

On your account's Subscription tab, you can view your subscription details including your current plan's access level, yearly price and renewal date.

You can also change the facilities you target, change your access level, and learn how to delete your account:

• Change Facilities: Select Add Facilities, search for and select the facilities you want to add, and then select Add Selected Facilities. You will then need to complete Green Security's screening questions again to confirm your subscription and access level.
• Change Access Level: Opens Green Security's screening questions to confirm the appropriate subscription and access level.
• Delete Account: Opens information about how to contact the Customer Service team to delete your Green Security vendor account.